Privacy Policy

Last Updated: 7 November 2026

1. Introduction

Welcome to the official website of Dr. Salwa Elkholy (https://drsalwaelkholy.com/).

Your privacy and the confidentiality of your personal information are extremely important to us. This Privacy Policy explains how information may be collected, used, stored, and protected when you visit our website, contact us, or submit an appointment enquiry.

We are committed to respecting your privacy and handling personal information responsibly, in accordance with applicable laws and regulations in the United Arab Emirates.

By accessing or using this website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect different types of information depending on how you interact with our website.

Personal Information

When you contact us or submit an appointment enquiry, we may collect:

  • Full name.
  • Email address.
  • Telephone or mobile number.
  • Preferred appointment details.
  • Information included in your message or enquiry.

Health-Related Information

If you voluntarily include medical or health-related information in your enquiry, such as symptoms, medical history, or details about an existing cardiovascular condition, we may receive and process that information to understand the nature of your enquiry.

We encourage visitors not to submit medical records, sensitive health information, or confidential medical documents through general website contact forms or unsecured communication channels.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address.
  • Browser type and version.
  • Device and operating system information.
  • Pages visited and time spent on the website.
  • Referring website addresses.
  • General website usage and interaction data.

This information helps us understand website performance and improve the visitor experience.

3. How We Use Your Information

Information collected through this website may be used for the following purposes:

  • Responding to enquiries and messages.
  • Managing appointment-related requests.
  • Communicating with visitors and prospective patients.
  • Providing information about cardiology services and professional practice.
  • Improving website functionality and user experience.
  • Monitoring website performance and security.
  • Complying with applicable legal and regulatory obligations.

We will not use personal information for purposes unrelated to the reason it was collected without an appropriate legal basis.

4. Confidentiality of Medical Information

We understand that medical and health-related information is particularly sensitive.

Any health-related information received through our website will be treated confidentially and handled with appropriate care.

We do not intend for this website to function as an electronic medical record system, patient portal, or secure medical consultation platform.

Submitting an enquiry through this website does not establish a doctor-patient relationship and does not replace a formal medical consultation.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality and understand how visitors interact with our pages.

Cookies are small text files stored on your device that may help websites remember certain preferences and collect usage information.

Depending on the technologies implemented on this website, cookies may be used for:

  • Essential website functionality.
  • Website performance and analytics.
  • Remembering visitor preferences.
  • Improving navigation and user experience.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Where required by applicable law, consent will be obtained before using non-essential cookies.

6. Sharing and Disclosure of Information

We respect the confidentiality of your personal information and do not sell or rent personal information to third parties.

Information may be shared, where necessary and legally permitted, with:

  • Website hosting and technical service providers.
  • Website maintenance and security providers.
  • Email and communication service providers.
  • Analytics providers, where applicable.
  • Healthcare professionals or healthcare facilities where necessary and appropriately authorised.
  • Government authorities or regulatory bodies when required by applicable law.

Third-party service providers receiving information on our behalf should be subject to appropriate confidentiality and data protection obligations.

7. Third-Party Websites and Services

Our website may contain links to external websites, services, or platforms.

These may include mapping services, social media platforms, appointment-related services, and other external resources.

Please be aware that external websites operate under their own privacy policies and terms of use.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

These measures may include appropriate website security configurations, access restrictions, secure hosting arrangements, and other safeguards.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Visitors should avoid transmitting confidential medical information through general website enquiries or other unsecured channels.

9. Data Retention

Personal information will be retained only for as long as reasonably necessary to fulfil the purposes for which it was collected, respond to enquiries, maintain appropriate records, or comply with applicable legal and regulatory obligations.

When personal information is no longer required, appropriate measures will be taken to securely delete, anonymise, or otherwise dispose of it, subject to applicable retention requirements.

10. Your Privacy Rights

Subject to applicable laws and regulations, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where legally permissible.
  • Request restriction of certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Object to certain uses of your personal information.
  • Raise concerns regarding the handling of your personal information.

To exercise any applicable privacy rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

11. Children’s Privacy

This website is intended for general visitors seeking information about cardiology services.

We do not knowingly collect personal information from children through the website without appropriate authorisation or a lawful basis.

Where information relating to a minor is submitted, it should be provided by a parent, legal guardian, or otherwise authorised representative, as appropriate.

12. Medical Disclaimer

The information provided on this website is intended for general educational and informational purposes only.

It should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Submitting an online enquiry does not guarantee an appointment or establish a doctor-patient relationship.

If you are experiencing chest pain, severe shortness of breath, fainting, or another potentially life-threatening medical emergency, seek immediate emergency medical assistance rather than relying on this website or waiting for an online response.

13. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy from time to time to reflect changes in our website, services, technology, or applicable legal requirements.

Any updates will be published on this page, together with the revised Last Updated date.

We encourage visitors to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

Dr. Salwa Elkholy

Cardiology Consultant, MSc

Abu Dhabi, United Arab Emirates

Email: info@drsalwaelkholy.com

Website: https://drsalwaelkholy.com/

We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.